When we refund
Your order, or part of it, is out of stock and you do not want a replacement
An approved return has reached us and you prefer a refund to a replacement
Your parcel is lost in transit and cannot be traced
You cancelled the order before it was dispatched
You were charged twice, or paid more than the order total
Cancelling an order
You can cancel any order before it is dispatched and we will refund the full amount. Once the parcel has left us, please use the Return Policy instead.
How refunds are paid
Refunds are returned through the original payment method, whether you paid by wallet or card, and matched to your order through its AssanPay payment. If a refund through that method cannot be completed, we will contact you on the mobile number or email address on your order to arrange an alternative.
We never ask for your PIN, OTP, card number or account password. Please do not share them with anyone.
How long it takes
Once a refund is approved, we send it within 3 to 5 working days. Your bank or wallet provider may take a few days more to show the amount in your account.
What we refund
Approved refunds cover the price of the product. Delivery is free on our orders, so there is nothing to refund there. Where only part of an order is returned, we refund only that part.
Questions about a refund
Keep your order number handy; you will find it in your order confirmation email. Message or call us on 0312 5155011, or email contact@alqadeerolive.com.